Your First Visit

Our aim is to provide you with all the information needed to make informed decisions about managing your health.

NEW PATIENT FORM

Booking Your First Visit

 To book an initial consultation please either 

Urgent Appointments

Advise the staff if the matter is urgent and we will endeavour to arrange an expedited appointment.

Plan With Notes

It’s easy to forget all the questions you wish to discuss once in front of the doctor. We recommend you prepare a list of questions you want to discuss.

Referral Information

Anyone can make an appointment to see Dr Turner.

Valid Referral

With a valid specialist referral, you will receive a Medicare rebate The referral must be current and come from general practitioner or another specialist.

No Valid Referral

Without a valid referral, you will not obtain your Medicare rebate and be required to pay the full consulting fee. 


You can make an appointment and then arrange for your general practitioner to fax through a referral prior to your appointment date.

What to Bring?

Please plan your appointment appropriately or reschedule if necessary.


Prepare to arrive 15 minutes before your allocated appointment time as you will be asked to complete some paperwork.


Bring all relevant information as listed below:

Medical Information

  • List of Current Medications,
  • List of any allergies to pharmaceuticals or other,
  • Prior X Rays, MRI or CT scans
  • Copies of Pathology Reports
  • Your Medical and Family History
  • Records of any previous infertility treatments



Personal Information

  • Referral Letter from your doctor
  • Drivers license or valid ID
  • Medicare, DVA or Pension Card
  • Private Hospital Insurance Details


Other

  • Notify us of any special requirements

 

Prepare a list of questions you want to ask Doctor Turner about your problem or concerns. It’s easy to forget what you wanted to discuss once you are at the appointment.

During Your First Visit

You should expect to be greeted at reception upon arrival and then seen by the doctor.

Medical History 

During your first visit you and the doctor will discuss:

  • General health and Medications,
  • Previous problems, & Family history, 
  • Current symptoms and related health, 
  • Previous diagnostic imaging, and
  • Risk factors, lifestyle and family history

 

A detailed history is important as it provides all the information needed to assess and properly treat you.

Physical Examination

It is important to be as relaxed as possible during any examination. Try taking deep slow breaths, relax and thinking  of something pleasant can help if the doctor needs to perform a clinical examination.

Diagnostic Imaging

You may require more diagnostic testing to confirm the doctors diagnosis.

Ask Questions?

We want you to feel free to discuss openly any questions or voice any concerns you may have without reluctance or hesitation, as anything dealing with your health is of extreme importance.


It is important that you clearly understand your options including:

  • What is the full diagnostic process?
  • Are you a candidate for various treatments?
  • What different fertility treatments are suitable and their costs and success rates?
  • Is surgery an effective treatment and what are the options?
  • What are associated risks and complications?
  • What Can you expect after treatment?
  • What is the postoperative care plan?

After Your First Visit

Diagnosis

After reviewing any diagnostic results, your doctor will recommend appropriate treatment.


Any referring health professionals are kept informed of all diagnoses and the treatment plan. A written report is sent to your referring doctor within a week of your visit or earlier if required urgently. 

Treatment Options

Where a Treatment Option is recommended you may need to understand and consider the following:

  • Further preoperative medical evaluations to determine suitability for the procedure,
  • Further diagnostic evaluations including pathology and imaging,
  • Potential risks and complications
  • Planning and recovery time
  • Counselling to ensure that the informed consent obtained is fully understood.

Suitability for Treatment

Qualifying factors for surgery may include:

  • History of dietary and other weight loss attempts,
  • Commitment to lifestyle changes, exercise & clinical follow-up
  • Psychological evaluation

Be Aware of

  • Infections - these can delay a procedure until it is cleared,
  • Tooth, gum, bladder or bowel problems to reduce complications,
  • Anti-inflammatory medications (NSAIDs) or other medications that may need to be paused,
  • Stop smoking to reduce your surgery risks and improve recovery
  • Consider losing weight (if overweight) 

Recommendations

If you have any specific concerns or fears regarding your condition or treatment we recommend contacting the practice for clarification.

Appointment Policy

Your time is valuable. Our practice endeavours to run on schedule and your punctual attendance will assist this. Feel free to ring us 30 minutes prior to your appointment to confirm if we are running on time.  We will also endeavor to contact and inform you if there is a significant delay in your appointment

Late Arrivals

We do understand that circumstances may arise unexpectedly, however, late arrivals can compromise the service we are able to provide to you and can also inconvenience other patients. 


We will do our best to accommodate late arrivals, but in some instances, appointments may need to be rescheduled.

Cancellation Policy

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your booking.


Due to the difficulty of filling last-minute cancellations, and if we are unable to book an alternative patient, it will be necessary to charge a $50 fee for missed appointments or last-minute cancellations.


Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.


We consider this a last resort, as our motivating concern is the quality of service we are able to provide you and our other patients.

No Show Policy

For unattended appointments without notice, we may charge a $50 fee.


We may require a credit card on file to reserve your appointment. If you don’t have your credit card on file, you may only be allowed to come in on a walk-in basis if available.

Common Questions

  • What are your business hours?

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  • Where is your main office?

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  • How do I renew Support?

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  • Can I get a full refund?

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  • Can I Bring a Friend or Family?

    [Doctor] we encourage a friend or family member accompany you on your consultation with the surgeon. If your family or friends can better understand your condition and treatment, they can also provide suitable help if and when required.

  • Is an Interpreter Available?

    An interpreter can be arranged upon request, typically this is done over the online. 


    Please let us know at the time of making the appointment.

  • Non Surgical Options

    When surgery is recommended, it is often the best treatment, based on the evidence available.

    When considering surgery both you and your doctor will balance the risk of surgery against the risk of not having surgery. 

    There may be multiple other treatments available and your own circumstances may mean you prefer not to have surgery.

  • What if I Am Pregnant?

    It is not recommended to receive injectable treatments while pregnant, as the risks are uncertain due to the lack of information available about the effect on the fetus. 


    For more information please call us on and request to speak with one of our medically-trained registered doctor or nurse.


    The best time to visit your doctor is one week after your menstrual period as your may require a pap smear which cannot be obtained if you are menstruating.


    Avoid douching or using vaginal creams at least three days before your appointment.

  • Can I Bring My Child?

    Whilst we all love children, in the interest of health and safety, children cannot accompany patients in the treatment rooms or be supervised by staff. 


    Thank you for your understanding.

  • How Long is a First Visit?

    As a guide please consider the average duration as being:

    • Initial Consultation
    • Tests
    • Follow Up Appointments

  • Patient Support

    It’s not uncommon to be nervous or have questions or doubts prior to a treatment.

    It is hard for your doctor to allay your fears or reassure you if you keep your thoughts to yourself.


    We encourage you to clarify before you leave the clinic and will take time to explain the treatment options available.

  • Does It Hurt?

    Everyone experiences pain differently and has different pain thresholds. When it comes to anti-wrinkle injections, it is a relatively painless procedure, though a mild stinging sensation may be felt. 


    Most people compare the sensation of the face injections to a quick prick or a slight pinching feeling, but it only lasts for a few seconds.


    Anti-wrinkle treatments require no anaesthetic, however, a topical anaesthetic can be used for dermal fillers if needed.

  • What if Age is Below 18 Years?

    We do not treat anyone under the age of 18 for cosmetic injectables. We do offer a wide range of skin treatments suitable for your age group. 


    We welcome you to visit our clinic with a parent or guardian to discuss any of these options.

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    How Much Will I Need?

    To determine the correct dosage you need to book in for a consultation with Clinic. 


    With regular treatments, the dosage can be reduced.

  • What is your return policy?

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  • Can I get a full refund?

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  • Can you support foreign patients?

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  • Are family discounts offered?

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